Walt Disney World provides extensive facilities for guests with disabilities, including visual, auditory, mobility, and cognitive needs. This guide summarizes the current services (updated August 2025) and how to use them.
The Basics of Visiting Walt Disney World with Disabilities
A great starting place is Disney’s Accessibility hub, which links to planning guides, park-specific resources, and contact options in the My Disney Experience app. Have questions before you go? Contact Disney Disability Services at disability.services@disneyparks.com or by phone at (407) 560-2547.
Downloadable, park-specific guides are available. The summer 2025 versions can be found on the following links :
Disney also publishes an Accessibility Planning Guide (Summer 2025) with tips, device info, restroom notes, and how to request ASL interpretation.
These guides do get updated from time to time. The latest guide will be available within the park at Guest Services or via the My Disney Experience App.

Disability Access Service (DAS)
DAS has changed several times at Walt Disney World, and its current structure might be different from what you remember. It is no longer available for guests with mobility issues who are now usually supported via other routes.
What DAS is (and isn’t): DAS is meant for guests who, due to a developmental disability like autism or similar, cannot tolerate a conventional queue for an extended period. It does not provide immediate access; instead, you request a return time comparable to the standby wait and then enter via the Lightning Lane. You can hold one DAS return at a time. Return times are generally valid until the park closes.
Party size & validity: DAS includes the registered guest plus up to three additional party members (total 4). Exceptions may be considered during registration. DAS is typically valid for the length of your ticket (up to one year).
How to register: Pre-register by live video chat (recommended) up to 60 days before your visit; same-day registration support is also offered in-park (they’ll direct you to complete the online process if possible). Video chat hours are posted on Disney’s site. Start here: Register for DAS. Currently, you can not access this link outside of the USA and may need to use either a VPN or call Disney for advice.
The majority of guests with disabilities, including those with poor mobility, will not require a DAS, but Guest Relations will be happy to review how the parks can best meet your needs.
Other Ways Disney Assists with Attraction Queues
- Queue Re-Entry (e.g., for bathroom or sensory breaks): step out and rejoin your party without re-queuing from the start. Tell the Cast Member at the attraction entrance.
- Meet up involves the guest needing support waiting outside the queue. Just before boarding the ride, they join up with their party. Every attraction has a process to support these options, and you will be advised what to do by the Cast Member.
- Rider Switch: lets one adult wait with a guest who isn’t riding, then swap without waiting twice.
- Stroller-as-Wheelchair tags for guests who use a stroller as a mobility device. Ask at Guest Relations for a tag. You will then be able to use the stroller in the queue rather than having to park it.

ECV & Wheelchair Rentals
Electric Conveyance Vehicles(ECV) are available for rent at all Walt Disney World theme and water parks, as well as Disney Springs. They are available on a first-come, first-served basis and are available for daily rental. Prices in August 2025 were:
- ECV (scooter): $65/day. A refundable deposit is required (amount depends on location; Disney Springs/water parks require a larger deposit).
- Wheelchair: $12/day or $10/day for a length-of-stay (multi-day) rental; a refundable deposit will be required at some locations (e.g., Disney Springs/water parks).
At the time of writing, theme parks typically require a $20 refundable deposit for Disney-rented ECVs; Disney Springs and the water parks usually require $100. Wheelchair deposits at Disney Springs/water parks are also typically $100. Always check current rates.
You can’t take Disney-rented devices out of a park, but keep your receipt, and you can pick up a replacement at the next park the same day, subject to availability.
If you need a scooter for more than a couple of days, consider a long-term rental. ScooterBug is Disney’s Featured Provider, but many other companies are offering this service. ScooterBug can deliver to Disney Resort hotels and coordinate with Bell Services; featured providers may also service devices in-park if needed. (Other companies can deliver ECVs to your resort, but you must meet them in person.) See Disney’s ECV Rentals page for details.
You’re welcome to bring your mobility device to Walt Disney World. Disney transportation (buses, monorail, Skyliner) accommodates most wheelchairs/ECVs.

Guests with Hearing Disabilities
Walt Disney World offers a variety of services to help Guests with hearing disabilities. Services include Assistive Listening, Handheld Captioning, Video Captioning, and American Sign Language (ASL) interpretation at select shows on a rotating schedule.
For special events or to request/confirm the weekly ASL schedule, email WDW.signlanguageservices@disney.com (ideally 14+ days in advance).
See Hearing Accessibility for additional details.
Guests with Cognitive/Neurodivergent Disabilities
Disney’s resources for neurodivergent guests include practical strategies (break areas, planning tips) and Sensory Experience Details that flag scents, lighting, darkness, loud audio, and other triggers for attractions and shows. Please review these before you visit and use them to plan your day.
Disney has created a Guide to Sensory Experiences for Guests with Disabilities.
If you need additional help, email disability.services@disneyparks.com.
Guests with Visual Disabilities
Walt Disney World offers a variety of services to help Guests with visual disabilities enjoy their visit. Available tools include Audio Description on a handheld device, Braille guidebooks, Portable Tactile Map booklets, and stationary Braille maps. For more information on what is available, visit the Visual Accessibility.
For further information, ask at Guest Relations in each park or contact Disney before you visit.
Service Animals
Service animals are welcome in most locations. Some attractions restrict access due to their nature. Each park has designated relief areas for Service Animals.
Check the Service Animals page and the Sensory Experience details (loud noises, sudden effects) to plan comfort and safety.
Food Allergies & Intolerances
Walt Disney Parks and Resorts caters to all common food allergies and, with advance notice, can care for most special diets. Read our Guide to Visiting Disney World with Food Allergies for further information.

Other Facilities
- Resort hotels: wheelchair-accessible and hearing-accessible room types are available; please request these at booking.
- Accessible & companion restrooms: available throughout the parks (see park maps).
- First Aid locations: provide private spaces for care needs.
- Accessible parking: available with a valid permit at parks and resorts.

Further Information
This overview covers the essentials. For individual needs, contact Disability Services at disability.services@disneyparks.com or (407) 560-2547 a few weeks before your visit.
Also consult the Accessibility hub and the 2025 Planning Guides linked above.
Our Guide to Walt Disney World for Beginners has plenty of other valuable tips to help you plan your vacation.


